What are you looking for?
Get help straight from our team...
Article suggestions
The Big Challenge PLAY
11 articles
What are differences between The Big Challenge PLAY and PLAY+?
What happened to English Every Day?
What are the registration fees for TBC PLAY+?
Are there any prizes to be won with PLAY or PLAY+?
Do my students have to be registered for the contest to access PLAY?
Can one use The Big Challenge PLAY+ on a computer?
Is my students' data safe?
Is The Big Challenge Play open to all levels?
View all articles in “The Big Challenge PLAY”
The Big Challenge CONTEST
8 articles
What is THE BIG CHALLENGE?
Why should we take part in THE BIG CHALLENGE?
Who can participate?
When is the competition taking place?
Where do I receive an information kit with a brochure and some posters?
Who pays the registration fees?
How are the registration fees used?
Do you have solutions that can be used during the year?
The Big Challenge ONE
4 articles
What is TBC ONE?
What are the advantages of TBC ONE?
What are the registration fees for TBC ONE?
Why are the fees lower at the beginning of the year?
My Big Challenge Account
6 articles
I am a coordinating teacher and do not have an account or I can't find it - what can I do?
I am not a coordinating teacher and would like an account - how do I create one?
I forgot my password/e-mail address - what can I do?
I don't have a password - what can I do?
Why does my user account look different?
How can I add students to my school's participation?
Registration to the contest
11 articles
Is it allowed to register bilingual students and English speakers?
What are my tasks as a coordinating teacher?
Where, how and until when can I register my school?
Is it possible for my students to practice beforehand?
What information do I need to register and how does the online registration form look like?
My class/school is unable to attend the contest during the contest period - what can I do?
How can I pay the participation fee?
I would like to receive an invoice.
View all articles in “Registration to the contest”
General organisation of the contest
4 articles
Can I choose to take the test on paper or online ?
Do I have to declare which format I choose?
Is it necessary to set a special date within the competition period and how can I let you know?
What should students do if they don’t know the answer to a question?
Taking the test Online
9 articles
What do I have to prepare for the day of the competition?
What happens the day of the contest?
What does the test look like?
When will I receive access and our Big Challenge code for the competition?
Are headphones absolutely necessary?
Some of my students were absent the day of the contest. Can we get a refund?
Can I already open the contest link to see what the competition looks like?
What is the advantage of creating classes in my user account beforehand?
View all articles in “Taking the test Online”
Taking the test on Paper
4 articles
Can my pupils take part in the contest if my school doesn’t have (enough) computer equipment?
What do I need to do to organise the test on paper?
Will my pupils be able to do the listening questions?
How do I return the answer sheets to be marked?
Results and Prizes
13 articles
How can I access our results and download my students' certificates?
How are prizes assigned to students?
My students cannot see their results - how can I help them?
Where can I find the individual codes of the students?
Are schools and countries ranked?
What happens if the top students have the same score?
Where can my students find their results online?
Where do I find the solutions of the contest?
View all articles in “Results and Prizes”
Technichal difficulties
9 articles
Where can I find the contest link?
Do I have to send you the names of our students?
My students have technical problems - how can I help them?
Don't my students need individual codes to access the competition? Why did I only receive one for the whole school?
Do I need to be logged in as a teacher to allow my students to start the competition?
When can the contest link be accessed?
Where can I see who has already participated?
How do I use "Report to anomaly" in my user account?
View all articles in “Technichal difficulties”
Privacy Policy
3 articles
What personal information must participants provide?
Where can I find your privacy policy?
Is my data from my account as a teacher protected?