Table of Contents

• I can’t find the test access code

• Some questions aren’t displayed correctly

• I can’t view a page

• The sound in the questions isn’t working

• I’m still experiencing technical issues

I can’t find the test access code

If you can’t locate the access code for the test, you can find it directly in your teacher account.
👉 The code is also included in the confirmation email sent to the coordinator a few days before the contest.

💡 Tip: Search your confirmation email using the keyword "prepare for the online format test".

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Some questions aren’t displayed correctly

If some questions aren’t displayed or the audio files aren’t working, you can refresh the page.

Steps based on screen size

• On a large screen (computer, large tablet):
  A message will appear on the test page reading:
  "The page isn’t displaying correctly or there’s a problem with the audio file? Click here multiple times until the problem is resolved."
  👉 Click this button several times until the issue is fixed or the file downloads.

• On a smaller screen (smartphone, small tablet):

  • Click the three horizontal lines (hamburger menu) in the top-right corner of the screen.

  • A window will open, with a green button at the bottom of the window.

  • Click this button multiple times until the file loads.

💡 Tip: If the issue persists, try switching to a different browser (use Chrome, Firefox, or Safari) or clearing your browser cache.

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I can’t view a page

If you can’t load a page, follow these steps:
1️⃣ Check your internet connection.
2️⃣ Refresh the page (CTRL + R on PC, CMD + R on Mac, or use the refresh button in your browser).

Good to know

• The timer automatically pauses if the page encounters an issue.

• Student responses are saved every minute, so no progress is lost.

💡 Tip: If the issue persists, try switching browsers or restarting the device.

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The sound in the questions isn’t working

If the sound in the questions isn’t working, try the following:
1️⃣ Refresh the page (CTRL + R on PC, CMD + R on Mac, or use the refresh button in your browser).
2️⃣ Check the audio settings on the device (muted sound, low volume, incorrectly connected headphones or earphones).
3️⃣ Switch to a different browser (use Chrome, Firefox, or Safari).

👉 Contact support if the problem persists after following these steps.

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I’m still experiencing technical issues

If you encounter a problem not listed here, don’t hesitate to contact our technical support team.

👉 Before and during the contest, our team is available to help resolve any issues.

💡 Tip: To save time, have the following information ready:

• Your Big Challenge code (4 digits + 1 letter).

• A detailed description of the issue.

• The device and browser being used (e.g., "Samsung tablet with Chrome").

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