Table of Contents

• I Haven’t Received My Account Activation Code

• What If I Forgot My Password?

• What If I Forgot the Email Address Linked to My Account?

I Haven’t Received My Account Activation Code

If you haven’t received the activation code required to validate your account, follow these steps:

What to Do?

1️⃣ Check your inbox, including your SPAM or Junk Mail folders.
2️⃣ If the confirmation email isn’t there, refresh your inbox (some mail servers might delay the delivery).
3️⃣ Log into your account anyway: Some features can still be accessed without email validation.
4️⃣ Contact support if the issue persists.

💡 Good to Know: Email validation is crucial for features like password reset in case you forget your password.

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What If I Forgot My Password?

If you have forgotten your password, it’s easy to reset.

How to Reset Your Password?

1️⃣ Click the password reset link on the login page.
2️⃣ Enter the email address associated with your account.
3️⃣ Receive a reset email containing a secure link.
4️⃣ Click the link and set a new password.

💡 Tip: The reset link is time-sensitive. If you don’t receive the email, check your SPAM folder.

What If Resetting Doesn’t Work?

• Access issues with the link: Try copying and pasting the link into your browser.

• No email received: Check your SPAM or Junk Mail folders.

• Still need help? Contact support.

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What If I Forgot the Email Address Linked to My Account?

If you can’t remember the email address linked to your account, here’s how to regain access.

What to Do?

1️⃣ Try to recall the email: It’s often the primary email address you use for online accounts.
2️⃣ Contact support if you still can’t retrieve it.

💡 Tip: When contacting support, provide your profile details (first name, last name, school) to help locate your account.

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